1.1 The South African tourism and hospitality industry has developed comprehensive protocols for the operation of all types of tourism businesses and facilities in times of the COVID-19 pandemic.
1.2 The protocols align with the latest Disaster Management and Department of Employment and Labour (DoEL) Regulations, and the World Health Organisation (WHO), National Institute for Communicable Disease (NICD), and Department of health (DoH) guidelines and advice, as well as the Health & Safety Act, as well as the directions published by the Department of Tourism and other ministries, where applicable. The protocols will be updated as required on an on-going basis in line with the risk adjusted economic activity allowed and the pandemic status.
1.3 This version of the protocols is envisaged to operate under risk levels 3 and 2. It will however be updated as and when the situation changes.
1.4 These protocols will be revised to facilitate increased capacity and recovery of the tourism industry and should only remain in force for as long as the declaration of a national disaster published in Government Gazette 43096 on 15 March 2020 remains in force.
1.5 The protocols cover customer information and staff training, PPE (personal protective equipment), physical distancing, sanitisation and hygiene practices for staff and customers, and surface sanitising among others.
1.6 We are confident that these extensive protocols enable the travel, tourism, hospitality and related industries to operate safely as COVID-19 restrictions are eased. Our businesses will be among the safest places to be. The protocols address all the acknowledged risk areas related to travel and tourism.
1.7 While all of these protocols may be applied to aviation and cruise operations, these sub-sectors will have additional sector-specific protocols, which have been developed internationally, and in the case of aviation, adopted by the South African Civil Aviation Authority. The Aviation sector protocols are attached as Annexure 2.


2.1 A Travel Safe – Eat Safe certification scheme has been developed for industry to adopt the protocols. It consists of a free centralised portal where businesses can register to obtain Travel Safe – Eat Safe as well as World Travel & Tourism Council (WTTC) certification. A mobile App forms part of the system to assist businesses with user-friendly online evidence based reporting. Information collected on the portal per establishment or business includes confirmation of:
2.1.1 Implementation of the protocols (acceptance of the pledge)

2.1.2 SOPs developed

2.1.3 Training of staff
2.1.4 PPE in use
2.1.5 Screening of guests, staff and suppliers
2.1.6 Quarantine / isolation facility – a dedicated isolation room has been made available in each business premises – in all types of accommodation, attractions & casinos, adventure bases, car hire etc

An industry-wide weekly report on the level of compliance will be generated for review by the system. To download the Travel Safe-Eat Safe App, please visit:

2.2 PPE Market Place
2.2.1 An online PPE market place has been set up, and Provinces might provide assistance to SMMEs to purchase PPE.
2.3 Training of SMMEs
2.3.1 The TBCSA has partnered with the Travel and Tourism Excellence Academy to offer free online protocol training for each sub-sector. To access online training, please visit:
2.4 Non-compliance by Business Operators
2.4.1 A complaints process will be housed on the app, for customers to utilise should they find, after raising concerns to staff or management, that the Protocols are not being followed.


3.1. All CEOs, general managers, or owners of businesses that open for operation during the COVID-19 pandemic, will sign a pledge that they will adhere to these protocols.


4.1. Each operating business and/or premises will designate a COVID-19 Health and Safety Officer (COVID-19 Officer). In a small business the owner or manager will take on the role of overseeing COVID-19 protocols, while in medium businesses it will be an additional formal role taken on by a manager, and large businesses should consider appointing a dedicated officer.

4.2. In addition, in medium- and large businesses, a COVID-19 team leader will be designated in each department or business unit. This cross-functional team will report to the COVID-19 Officer (and comprise the COVID-19 Committee) on implementation of COVID-19 protocols, and any issues related thereto.

4.3 COVID-19 Officer & Team Responsibilities
4.3.1 Risk assessments of all aspects of operation in-line with the Department of Labour COVID-19 Occupational Health and Safety Measures in Workplaces if more than 10 people are employed
4.3.1 Develop, maintain and implement:
  • Standard hygiene and sanitising procedures (including schedules /logbooks as needed) per area/facility/ vehicle category etc.
  • Special area cleaning procedures – as required
  • Capacity limits and controls
  • Physical distancing plans
  • Guest/visitor/passenger/client (GVPCs) procedures
  • Staff procedures
  • PPE standards for staff
  • PPE standards for GVPCs
  • Procedures for staff with symptoms, and /or suspected COVID-19
  • Procedures for GVPCs with symptoms, and /or suspected COVID-19
4.3.3 Monitoring the implementation of the protocols and the effectiveness of the measures undertaken
4.3.4 Monitoring overall compliance, identifying and correcting gaps, and adapting the plan to practical experience
4.3.5 Monitoring compliance with correct PPE usage – observing, CCTV, spot checks etc.
4.3.6 Maintain staff and GVPCs COVID-19 specific health and related records, ensuring they are kept for 6 weeks after the termination of the State of Disaster. GVPC records for attendees at concerts and entertainment events must be kept for 6 months.
4.3.7 Maintain and check logs of cleaning activities
4.3.8 Maintain and manage stock and use of PPE
4.3.9 Oversight of all staff and guest training and information provision
4.3.10 Independent Third Party Hygiene Audits – as required
4.3.11 Independent Third Party decontamination cleans – as required
4.3.12 Monitoring compliance with the Department of Labour COVID-19 Occupational Health and Safety Measures in Workplaces
4.4. The COVID-19 Officer must keep in touch with their primary representative association and the TBCSA in order to keep abreast of any latest developments. In medium and large businesses they should keep up to date with WHO, National DoH, DoEL and NICD, and their Provincial Department of Health with respect to recommendations and guidelines for travel, tourism and hospitality operations during the COVID-19 pandemic.


5.1. All adult GVPCs will be required to complete a Medical and Travel declaration. This will be on arrival/check-in/boarding/entering/pick-up as appropriate.
5.2. In medium and large business and small businesses handling high numbers of GVPCs (exceeding 50 per day), special screening stations should be set up just before or after entrances, at the front of queues etc. to facilitate this if possible.
5.3. All GVPCs must compete the form, and not just the contracting party. This means all passengers in hired cars, people sharing hotel bedrooms etc. must complete the declaration.
5.4. If staff or suppliers arrive at main entrances, as oppose to staff entrances or loading bays, temperature checks and relevant COVID-19 screening must occur (see sections 17 & 20.1).
5.5. Annexure 1 contains the standard formats for capturing this information. The information will only be shared with authorized persons. Reduced information may be taken at attractions, activities and restaurants for short duration (±<3 hour) visits, except for conferences or casinos where the information must be collected. Additional information has to be collected from attendeesat concerts and entertainment events (see section 20.5.6). The completion and acceptance of the form acts as access acceptance into a facility or vehicle.
5.6. Where loyalty cards operate, the guest medical and travel status can be linked to the loyalty card, and access may be limited to loyalty card holders only e.g. casinos. This will facilitate reduced numbers, keeping guest records and traceability and only updates to information and temperature need to be taken on arrival.
5.7. While the declaration must be signed on arrival/ check-in/boarding/pick-up to ensure it is up-to-date, businesses may opt to ask some/all of the questions on booking/reservation and may suggest that high-risk individuals might want to postpone their trip, or they could decline such reservations. High risk individuals include older guests above 70, and those with co-morbidities such as diabetes, hypertension, active cancer, cardiovascular disease and lung disease. Obesity and smoking are also high-risk factors and older aged combined with any of the comorbidities is very high risk.
5.8. Industry operators may develop the form as an app, which the GVPC completes on a device, before or on arrival, with electronic submission on arrival indicating sign-off.
5.9 Declaration form to include:

o Confirmation that a COVID-19 briefing has been received upon first arrival
o General health and chronic conditions which are high risk for COVID-19
o Physical impairments
o Symptoms prior 30 days
o Smoker status and fitness level
o COVID-19 screening
o Record of trip – full current trip itinerary (past and future) for tracing
o Recent travel history other than this trip – 1 month
o Next of kin/friend not travelling with you name and contact details
o Nationality
o ID or passport number
o Travel insurance declaration and proof (international guests)

5.10. There will be a simple risk rating computed on the form through a scoring system and higher risk GVPCs should be noted on a separate schedule.
5.11. The form will state clearly that the GVPC details will be shared with local public health authorities if any other GVPC or staff member they may have been in contact with while on your premises or in your vehicle/craft becomes ill with COVID-19. If they will not agree to this, they cannot proceed.
5.12. The guest declaration form must be linked by annotation or online document system, to the seat, vehicle, table number, and/or room the GVPC used where this is relevant and possible. 5.10. There will be a simple risk rating computed on the form through a scoring system and higher risk GVPCs should be noted on a separate schedule.
5.13. Where a tour operator is responsible for guests on a tour or an external transport provider is conveying GVPCs to or from another facility or establishment e.g. a hotel or an attraction, copies (electronic or hard copy in a plastic folder) of the guest medical and travel declaration taken by the tour operator or transport provider or facility can be passed on to the facility or transport provider, as long as GVPC temperatures are taken again at point/time of transfer or arrival.
5.14. Where there is no guest contact i.e., self-check-in/ out of separate self-catering chalets or properties with no servicing during the stay (self-service self-catering), a reduced guest declaration is required at reservation stage including commitment to inform the owner/operators post check-out should anyone in the party become COVID-19 positive within 14 days of departure. No temperature taking is required.


6.1. Except for no guest contact self-catering check-in, temperature of all GVPCs will be taken on arrival/ boarding/pick-up/check-in etc.
6.2. For multiple-day stays, daily temperature should be recorded (when arriving for breakfast or departing the hotel each day). For all other experiences longer than 3 hours, on rental drop-offs, leaving a facility, disembarking etc. temperature should be retaken.
6.1. Except for no guest contact self-catering check-in, temperature of all GVPCs will be taken on arrival/ boarding/pick-up/check-in etc.
6.2. For multiple-day stays, daily temperature should be recorded (when arriving for breakfast or departing the hotel each day). For all other experiences longer than 3 hours, on rental drop-offs, leaving a facility, disembarking etc. temperature should be retaken. 6.1. Except for no guest contact self-catering check-in, temperature of all GVPCs will be taken on arrival/ boarding/pick-up/check-in etc.
6.3. The staff member taking the initial temperature reading must annotate the medical declaration form indicating either the actual temperature recorded, or that it was taken and it was in the normal range. As far as possible any subsequent readings during a stay, and the check-out/drop-off/ disembarking etc. reading should be also noted on the same record.
6.4. All staff members’ temperatures, including management or staff visiting from other branches/ head office etc., third-party delivery staff, and out-sourced workers, will be recorded on arrival for shifts and on departing after shifts. These will be recorded on an appropriate manual or automated schedule.
6.5. All temperatures will be taken with a non-contact thermometer.
6.6. Any temperature outside of the normal range (above 38oC) requires action to be taken, please refer to Protocol 19.


7.1. Guests will need extensive information and briefings on the COVID-19 protocols.
7.2. Easy to understand and assimilate information must be provided in rooms, on the backs of vehicle seats, at reception desk and check-in/pick-up counters, on tables, notices by lifts, etc. This could be translated or in picture format if necessary.
7.3. Personal leaflets, letters or notices attached to walls, seats, tables etc. are preferable to avoid contamination by touch. Apps and other electronic information provision can also be used to minimise touch.
7.4. For first arrival/check-in/boarding of vehicles etc. standard briefings should be made to all GVPCs similar to current airline safety briefings.
7.5. Information and briefings must emphasise that measures are for guest and staff safety and must cover: 7.5. Information and briefings must emphasise that measures are for guest and staff safety and must cover:
o Hand sanitising and correct hand washing o Footwear sanitising where applicable o Surface sanitising o Physical distancing – spacing and queues o Use of masks – detail on proper use and specifically what is expected when eating and drinking o Brief explanation of procedures if someone has a high temperature or COVID-19 symptoms o Access to medical services and pharmacies o Other detail per business and sub-sector – such as room cleaning and linen change frequency, food service options and if restaurant reservations are required, dedicated vehicle seat and vehicle entry and exit procedures (which entrance/exit, not to touch doors or seats except one seat and seat belt) etc.


8.1 Extensive training must be provided to all staff to ensure that they understand:

o The virus, how it is spread, the symptoms and how long it survives on surfaces
o The required sanitisation and distancing procedures for themselves and for guests
o The effective use of PPE and what PPE they must use
o How to change into and out of uniforms
o Contactless operations
o Package handling, and handling of orders and delivery to customers
o All special procedures e.g., shift staggering and dedicated separate shift teams, separation of duties, entry and exit queues and procedures, locker use, canteen use and so on

8.2. Some staff in certain functions with higher risk such as wash-up, room cleaning, vehicle cleaning and laundry should have additional training specific to their roles.
8.3. Training should also cover support for staff, addressing their general fears and concerns, what happens if they have symptoms or test positive etc., and how this might affect their shift/team, and how the business will support them.
8.4. Staff training should not be once-off, but should 8.2. Some staff in certain functions with higher risk such as wash-up, room cleaning, vehicle cleaning and laundry should have additional training specific to their roles.


9.1 GVPCs will be required to wear masks except when:
o In their guest bedroom o They are a small group in a self-drive hire car o While eating or drinking o When sitting together in a related small group, in well-spaced (2 meters or more apart) outdoor areas
9.2. Acceptable masks are cloth masks, surgical masks and N95 respirators. It is expected that most GVPCs will have their own cloth masks.
9.3. All facilities and businesses should have a spare supply of surgical or cloth masks, which can be provided to GVPCs should they not have their own mask(s). If a guest does not have their own masks for a multiple day stay, then multiple masks should be provided.
9.4. Hotels may offer a specialized cloth mask laundry service. This will require small sealable bags in which used masks can be submitted for laundry and then a new sterile bag to return the clean mask, or a cloth bag which is washed with the mask in it.
9.5. It will be at the businesses’ discretion to charge for masks and laundry of masks or not.
9.6. There is limited information on removing masks to eat and drink. Recommended practice is to use a flat brown paper bag or other cloth bag, which the mask will slide into. The bag should be marked on one side “outside” and the outside of the mask should always be against that side of the bag. Restaurants can provide such bags to guests.
9.7. Where possible biohazard containers must be used for disposal of all used disposable PPE or failing this high quality plastic bags or containers which can be securely closed and marked hazardous.


10.1. All staff must wear masks at all time, except while taking meals. The business must provide sufficient disposable masks for a mask per staff member per shift, or a minimum of 2 cloth masks per staff member. 3 masks is preferable, one is worn on shift, including on transport home, one is in laundry (at home or provided by the business), and one is already clean and ready to wear the next day when returning to work.
10.2. Certain jobs require gloves to be worn, (to be discarded after each shift or after each soiled linen, crockery / cutlery batch has been handled, or vehicle cleaned). Clearing, wash-up, waste disposal, laundry staff, and vehicle cleaning staff should wear gloves.
10.3. It is recommended that staff working in laundries wear disposable shoe coverings.
10.4. Disposable plastic aprons are recommended forin-room cleaning, clearing and wash-up.
10.5. Disposable gowns or boiler suits/overalls (which can be laundered) must be worn in laundries, waste disposal, and vehicle cleaning. For smaller establishments a disposable or washable apron should be worn for these activities and discarded or cleaned after such activities are completed.
10.6. Visors should be worn where staff are likely to be in close proximity to guests, or Perspex shields should be installed where possible – for receptionists and other counter workers (check-ins, pick-up), cashiers, between facing kitchen workstations, over kitchen pass-outs, at fast food counters, around drivers in vehicles etc.


11.1. Frequent GVPC and staff hand sanitising and/or hand washing is critical along with frequent proper sanitising of surfaces and these together are the key defence against COVID-19.
11.2. Members of staff using an area continuously, such as a counter, desk or worktop will be responsible for sanitising their surface after every customer or frequently (every 10 – 15 minutes).
11.3. Surface sanitising schedules should be drawn up for other areas, which are not used continuously by a member of staff. Schedules will depend on footfall and type of usage and surface. These schedules must be initialled, or updated on a daily schedule, preferably on-line workflow system, to ensure compliance with sanitising requirements.
11.4. Public toilets must have paper towels or other COVID-19 appropriate hand drying options e.g. individual hand towels. Air dyers are to be disabled.
11.5 Hands & Personal Items
11.5.1. GVPCs will be required to sanitise their hands on initial arrival at the door, check-in counter, ticket counter/boom, pick-up counter, or vehicle/craft. Staff members can administer the sanitiser, or it can be self-administered from a dispenser, but observed
11.5.2. For hotel guests in particular and other GVPCs, shoe sanitising on entry with spray or wipes can be considered and use of walk-off mats on arrival to sanitise shoes/feet can also be an option
11.5.3. Thereafter sanitisers or wipes for GVPCs to use will be available for pens, credit cards, phones, wallets, purses when used, and for changes in situation e.g., on exit, boarding or disembarking, entering or leaving a facility, area or vehicle, using public bathrooms, using lifts. GVPCs hand sanitiser must be widely available i.e., on hand for, or carried by key staff in contact with GVPCs and available throughout establishments and facilities, on vehicles and in craft, in lifts etc.
11.5.4. Appropriate non-touch bins should be available for disposal of wipes everywhere wipes are provided
11.6 Surfaces
11.6.1. The following items and surfaces throughout front and back of house areas, and in/on vehicles, must be wiped or cleaned with an appropriate disinfectant detergent. As far as possible, this must happen after every “use” or change of person/people using, or at a minimum, frequently:
  • Water bottles, jugs & amenity bottles
  •  Door handles – rooms/vehicles/cupboards
  •  Lift buttons – inside & outside
  •  Key cards
  •  Pens – used by more than one person
  •  Credit card machines – especially buttons
  •  Light switches
  •  Taps & mixers
  •  Soap & sanitiser dispensers
  •  Toilet roll holders
  •  Toilet flush buttons/levers
  •  Electrical socket switches
  •  Salt & pepper shakers & other static tableware, e.g.
    toothpick holders/sauce bottles
  •  Tablets & mobile devices
  •  Computers, laptops & printers
  •  Ice & vending machines & scoops
  •  Waiting stations
  • Deck railings & stair/deck banisters/balustrades
  •  Escalator handrails
  •  Public food-service utensils or receptacles/dispensers –
    handles/taps/buttons etc.
  •  Tables, counters & desks
  •  Plastic folders
  •  Kitchen surfaces
  •  Fridge handles & doors
  •  Kitchen equipment
  •  Vehicle keys
  •  Steering wheels & gear levers
  •  Dashboard controls
  •  Armrests & backs of seats/chairs
  •  Seatbelt buckles
  •  Door handles and support grabs
  •  Window levers/buttons
  •  Air-conditioning controls & vents
  •  Windowsills
11.6.2. At as many access areas as possible and where practical, porters, security or other staff should be deployed to open doors, press lift buttons etc. for GVPCs to limit their touching of surfaces.
11.6.3. The need for doors to be closed must be considered and should it be feasible from fire and security perspectives, doors should be left/ wedged open to reduce surface touching.
11.7 Luggage
11.7.1. All luggage should either be sprayed with a disinfection spray after off-loading, or wiped, with a minimum of all handles and corners carefully wiped with surface sanitiser.
11.7.2. Staff handling luggage should sanitise or wash hands immediately before and after touching luggage.
11.7.3. If the guest handles their own luggage to move it into or out of, their own vehicle or a separate room/unit/chalet, and it is not entering a shared building or touched by staff, then wiping or spraying is not required.
11.8 Cash Handling
11.8.1. Cash handling should be minimised or eliminated. Pre-payments, EFTs, credit and debit cards, SnapScan, Zapper, and signing to accounts should be maximised. If a guest or staff member handles cash, hand sanitising should happen immediately afterwards.
11.9 Reduce Surfaces
11.9.1. Throughout establishments and vehicles the number of surfaces which can be touched must be reduced to eliminate touching and the need for surface sanitising:
  • Remove rugs, carpets, cushions and softs where possible
  • Remove magazines, newspapers, games, and excess decor items, flower pots and vases etc.
  • Games, magazines and newspapers – provide on request, sanitising before and after, or disposing after use, or electronic reading material can be considered
11.10 Reduce Use Areas
11.10.1. Any areas which are not in use, or which can be taken out of use, should be locked to eliminate usage and the need for regular surface cleaning or deep cleaning in the event of any contamination. This might include some meeting rooms, some restaurants, some public bathrooms, executive lounges, business centres, changing rooms, etc. Use on-request with a staff member opening and locking afterwards can be practiced for some facilities, e.g., business centres.
11.11 Ventilation
11.11.1. All premises, ,vehicles, crafts etc., must be kept well ventilated by natural or mechanical means to reduce the SARS-CoV-2 viral load.
11.11.2. Heating, ventilation and air conditioning systems a must be regularly cleaned, serviced and operating effectively. Vents should not feedback in through open windows.
11.11.3. Where possible, High Efficiency Particulate Air (HEPA) air-conditioning filters are to be installed.
11.11.4. Always ensure that all filters are cleaned and replaced in accordance with the manufacturer’s instructions by a competent person.
11.12 General
  • Bio-spill kits should be used if possible, for all cleaning
    of blood or vomit
  • Only appropriate disinfectant surface cleaners to be used
  • Only 70% alcohol hand sanitisers to be used
  • Any swimming pools operating must be at maximum safe levels of chlorine or other anti-bacterial agents
  • Water reticulation systems, fridges, dishwashers, and laundry equipment must be regularly cleaned, serviced and operating effectively
  • Hot cycles (70oC or higher) with good detergents, preferably peracetic, should be used for laundry
  • High temperature dishwashing settings should be used at 55 – 60oC with rinse at 85 – 90oC


12.1 Standard physical distancing
12.1.1. The space between any persons in public areas and back of house areas should be a minimum of 1.5 metres at all times, with two metres preferred, and in reception and lounge areas, waiting areas and other places where people may gather, a maximum of 50% of the floor space should be utilised by GVPCs.
12.1.2. Exceptions are when one person, e.g., a receptionist or cashier, is wearing a visor, or if there is a Perspex or similar physical protection barrier between the people concerned
12.1.3. GVPCs from the same small family/friend group who are travelling together or share a room or car can be close to each other
12.1.4. Businesses must maximise the use of on-line reservations, e-check-in and e-check-out, and any types of non-contact processing to reduce the need for proximity of people. Avoid printing of forms, agreements, quotes, invoices, if possible and documents to be processed digitally as far as possible.
12.1.5. The capacities of all public areas and vehicles must be determined and managed to ensure distancing can be achieved. Capacity limits should not be exceeded and new queuing systems may have to be introduced to manage capacity limits
12.2 Restaurants & Bars
12.2.1. Excess chairs/stools and tables should be removed, or tables combined to enlarge while reducing and spreading seat capacity to enforce distancing. The capacity guideline is 50% of prior capacity. The sector will apply social distancing as per South African Department of Health and WHO guidelines, or 1.5 metres between tables
12.2.2. Bars may operate subject to a limit of 50 people in the bar and physical distancing of 1.5 meters between unconnected individuals. There is no capacity limit for restaurants as long as the physical distancing requirements are observed.
12.2.3. Accommodation venues should encourage room service to limit contact in restaurants
12.2.4. Where restaurants operate, a reservation system should considered to manage demand, and help ensure capacity limits are adhered to
12.3 Queuing & One-way Systems
12.3.1. At any queuing point or potential queuing point, i.e., for reception, ticket kiosks, check-in and pick up counters, primary entrances, lifts, staff entrances, restaurant entrances etc., floor markers and bollards, cordons, tape or rope must be used to manage queues and spacing at 1.5 metres
12.3.2. Where there are multiple entrances/doors, or free-flow systems etc, one-way systems can be introduced to minimise people brushing past each other
12.3.3. Queuing and one-way systems must be monitored and adjusted if proven to be inadequate
12.4 Lounges & Waiting Areas
12.4.1. Furniture should be spaced out and excess furniture removed where possible. Furniture can also be taped off. Preferably remove multiple-seaters, or clearly designate with tape or notices the number of people to be seated
12.4.2. Discretion can be used for people from the same small family/friend group who are travelling together
12.5 Bedrooms
12.5.1. Where dormitory style bedrooms are used and shared between non-group/non-family members, a maximum number of occupants per room, at approximately 50% of capacity, must be determined with 4 to 5m2 minimum spacing per bed. For example, use of only one bunk bed per bunk bed unit.
12.6 Casinos
12.6.1. Casinos must ensure that chairs are removed and machines taped off and turned off or locked, to ensure 1.5-meters minimum between machines, Clear floor markings or bollards/cordons etc., will be implemented for queue management at machines .
12.6.2. Overall capacity limited to 50% of floor space.
12.6.3. Excess softs and movables will be removed to reduce surfaces.
12.6.4. Attendants will sanitise all machine and other surfaces touched after every use, or guests will be provided with surface sanitiser to do the same.
12.6.5. Table seating will be spaced with chairs removed to ensure spacing.
12.7 Lifts
12.7.1. Capacities of service and public lifts must be controlled at the higher of 30% of person capacity or 3 people per lift. This will require clear signage at all lift entrances and in lifts, and where possible, use of markers on lift floors. Carpeted floors should be removed if possible.
12.7.2. If possible, staff should man main lift entrances e.g., off lobbies, and assist with queues, and ensure that the correct number of people enter lifts. Discretion can be applied where use is same small family/friend groups who are travelling together.
12.8 Pools & Pool Areas
12.8.1. The number of loungers should be reduced and they should be spaced at two meters between groups of two loungers.
12.8.2. Towels will be removed and provided upon request.
12.8.3. A maximum of 50 people are allowed in a pool at one time. A pool use capacity should be determined for small pools and monitored by staff; this can be less than 50 people to ensure 1.5m distancing of unconnected people while in the water. Where vigorous activity is undertaken this increases to 2 meters. No inter-group play or mingling must be permitted in pools. GVPCs may remove masks while in a pool
12.9 Vehicles

12.9.1. Regulations may set vehicle capacities. At present
the legal capacity regulations for e-hailing,
mini-bus, midi-bus, meter taxis, shuttle
services, chauffeur driven vehicles and buses
are (including the driver) 100% for distances of
less than 200kms. Current long distance vehicle
capacities allowed are:

  • 7 in a 10 seater
  • 10 in a 15 seater
  • 15 in a 22 seater
    Public transport operating at 100% capacity
    must keep windows on both sides 5cm open.
12.9.2. Mini-buses, Buses & Coaches
  • The guideline is 70% capacity, with discretion in seating family/friend groups together, which can increase capacity utilisation. Unconnected
    individuals should have empty seats between them
  •  When the international markets open, we expect generator markets will set standards – including vehicle capacity utilization – e.g., The Netherlands is currently 100% and the USA is 50%. We will
    follow these requirements
  •  Where possible, Perspex or similar shields should be introduced to protect the driver, or the driver
    to be equipped with a visor, but only where this does not hinder his ability to clearly see the road
12.9.3. Cars: Chauffeured
  • For small cars, only one person can be seated in the rear, unless the GVPCs concerned are people from the same small family/friend group who are sharing a room
  •  For larger and luxury cars, a font passenger is permitted, and two people may sit in the back, unless the GVPCs are from the same small family/ friend group who are travelling together when 3 can be accommodated in the rear. Central seats can be marked with tape to indicate they are not generally for use
12.9.4. Cars: Self-drive
  • Up to 5 people from the same small family/friend group who are travelling together can use one car (5 seater). No cars can be shared between parties who are not known to each other
12.10 Adventure Activities
12.10.1. Group sizes to be reduced to ensure adequate social distancing is maintained during the activity.
12.10.2. Discretion can be used for people from the same small family/friend group who are travelling together.
12.11 Vehicles, Boats & Marine Conveyances and Other Group Conveyances
(E.g. cable cars, funiculars, trailers, funfair-type rides, rail cars, etc.)
12.11.1. The guideline is approximately 70% capacity, with discretion in seating family/friend groups together.
12.11.2. Unconnected individuals should have empty seats between them.
12.11.3. Should clients being transported in a tourism activity vehicle or craft face the likelihood of being bumped into each other due to the speed, uneven surface or nature of the activity, then the above capacity limits should be reduced further to avoid such likelihood.


13.1. Spoon/tong self-service buffets are not allowed, and buffets should be discontinued if possible. Food should be plated and/or provided in covered single portions as far as possible.
13.2. Menus should be revised to reduce complexity e.g., reduced buffet options, Table d’Hôte meals.
13.3. There should be limited self-service at buffets; only to select or pick-up pre-portioned items. Any buffet service should be handled by staff only, from behind Perspex or similar protective shield if possible. Self-service juice, coffee etc. machines and receptacles should also be manned by staff.
13.4. Pre-portioned plated items on buffets or delivered to tables should be the main way guests are served.
13.5. Offering deli-type take-away/grab-and-go style meals and options – with disposable containers, crockery, cups and cutlery should be instituted where possible with a small rubbish bag provided to insert waste and disposables after use for collection.
13.6. Menus should be replaced with electronic menus (on sanitised tablets), or a fixed board, or printed disposable menus. Otherwise menus must be sanitised after each guest use.
13.7. Where possible and for instance while taking orders, waiting staff must stand at least a meter from tables with floor markings to assist, and if possible, guests should sit on one far side of a table from where the waiting staff serve.
13.8. Alternatively, excess space can be used for serving tables/stations on which plated food is placed close to the guests’ table and the guest collects the food from that table.
13.9. As much as possible should be removed from tables, e.g., tablecloths, and only essential items such as salt and pepper should remain on tables.
13.10. The use of sealed packages – sauces, teas, sugar, butter etc. should be minimised or exact portions distributed and un-used portions wiped on return. Guests should not self-serve from containers of packages.
13.11. Clearing and cleaning systems must be implemented with designated containers for different items cleared and sealable refuse containers for food waste. Clearing staff should be different to service staff where size and volumes permit.
13.12. Items on waiting stations should be minimised.
13.13. Room service should also move to deli/take-away style with disposables. If possible, trays/boxes/ containers should be left outside the room on the floor, or on a tray, after the guest has been alerted to the delivery by knocking or ringing. The staff member delivering should then stand back two meters until the guest has retrieved the food delivery. The guest should be requested to leave the used disposable items and waste in the bag provided outside the room after they finish.


14.1. The two keys to safe kitchen operation are physical spacing and surface and equipment sanitising.
14.2. To facilitate spacing, staffing levels may have to be reduced.
14.3. Menus should be simplified to reduce production complexities and therefore number of staff required, and menu simplification will also reduce the range of suppliers required and external interactions are therefore minimised.
14.4. Workstations should be demarcated to indicate the physical spacing required. If possible, facing workstations should be eliminated or Perspex or similar protective shields provided between facing stations. Protective shields can also be used to separate side-by-side stations. 1. Employees that work in clearly defined spaces must stay in their space as far as possible and employees that move about must use clear pathways with care and attention not to come in close contact with one another.
14.5. Equipment must be sanitised frequently using surface sanitisers (handles, knobs, dials, switches and static equipment) and utensils, pots and pans, and receptacles, should undergo more frequent hot washing.
14.6. Kitchen equipment and guest crockery and cutlery should be washed separately; both on deep, high temperature wash cycles.
14.7. The exteriors of any packaged food item not completely used up, and of all containers of food, should be sanitised with wipes after each use (before returning to storage after opening and extracting).
14.8. Ventilation should be maximised either with open windows or efficient air-conditioning.
14.9. Fumigators and/or ozonators can be used to deep clean kitchen areas and storage areas from time to time.


15.1. Room cleaning frequency and linen change frequencies may be reduced to lower contamination risks.
15.2. If daily or more frequent cleaning and changing was standard, longer stays could now have room cleaning every two to three days, and linen change every three to four days.
15.3. Turndown service should be eliminated.
15.4. To reduce surfaces in rooms, all excess softs (cushions, throws, extra blankets etc.), and décor items should be removed. All other superfluous items which can be removed should be, and guests may have certain items on request for guest collection – e.g., sewing kits, vanity kits, shoe cleaning kits, irons, magazines. Basic amenities such as soap and shampoo can remain.
15.5. In-room hotel guides should move to electronic or disposable options.
15.6. Mini-bar stock should be reduced to a minimum or mini-bars emptied with limited stocking on request.
15.7. Hand sanitiser or sanitising wipes may be provided in all guest rooms and units for guest use and/or be on sale for guests to purchase.
15.8. Hotel rooms and other accommodation require increased cleaning and sanitisation both on stayover and check-out cleans. New room cleaning standards must be specified, and room cleaning staff must be trained on these standards. This will also include how to handle linen and sanitising of bathrooms.
15.9. Disposable gloves should be worn when cleaning bathrooms and disposable aprons are also recommended.
15.10. Room cleaning staff must sanitise their hands and shoes, and disposable aprons on finishing each room and before entering the next room.
15.11. Stay-over cleans concentrate on a careful sanitising clean of all surfaces, including phones, TV and radio controls, kettles, curtain pulls/curtain edges, mini-bars, trays, amenity containers and bottles etc., and all items as per 9.2 above, where applicable. Consideration can be given to replacing glasses, cups, teaspoons etc., with disposables, or clean cups, glasses etc., should be brought in clean containers from stores. Glasses, cups, spoons etc., should not be washed by room cleaners in bathrooms.
15.12. On check-out all door handles, furniture, all surfaces, TV remotes and other movable items, wall surfaces close to traffic/seating/bedside areas, and all floors should be thoroughly cleaned with an effective disinfectant and bathrooms thoroughly cleaned including all wall surfaces.
15.13. Room keys or cards must be wiped or sanitised after every check-out and before every check-in.
15.14. Consideration should be given to increasing the time between check-out and check-in to ensure housekeeping have sufficient time for thorough deep cleaning of rooms.
15.15. Efficient bedroom ventilation i.e. effective air conditioning and /or opening windows is important. If windows can be opened, they should be opened during room cleaning.
15.16. Soiled linen should be removed from beds with care and folded simply, with as little shaking/dust release as possible. All linen and towels from room changes should go into quality plastic bags which can be securely closed/tied, or into washable cloth bags which can be tied/zipped closed, for transporting to the laundry or for laundry collection.
15.17. The contents of housekeeping trolleys should be reduced (fewer guest supplies) and the trolley and remaining contents should be wiped and deep cleaned at the end of each day’s shift.
15.18. All other equipment, mops, wet cloths etc., are sanitised by dipping in sanitising solution after each room clean. Colour coded cloths should be used for different items; bath, shower and sink, toilet, room surfaces etc. and disinfected separately. At the end of shifts, cloths and mops should be sanitised in solution for 30 minutes, and all cloths washed on a high heat cycle.
15.19. The virus does not live very long on surfaces, particularly porous surfaces. The current WHO statement is “studies have shown that the COVID-19 virus can survive for up to 72 hours on plastic and stainless steel, less than 4 hours on copper and less than 24 hours on cardboard”.
15.20. If an accommodation establishment can rotate room use, i.e., leave rooms idle for 1 – 3 days (or more), occupancy permitting, this will also assist in ensuring rooms are decontaminated for the next check-in.


16.1. Surfaces in vehicles must be reduced through removing all but essential items (e.g. remove magazines, etc.).
16.2. Vehicles used frequently for short trips should undergo a surface clean between every trip – as per 9.2, wiping down with sanitising wipes. This includes vehicle keys, steering wheels & gear levers, dashboard controls, seatbelt buckles, window levers/buttons, air-conditioning controls & vents, door handles and support grabs, levers for opening boots, bonnets, petrol tanks etc. Similar wipe downs are required each time a driver delivers, moves or parks a vehicle i.e. before the next driver or GVPC uses the vehicle.
16.3. All vehicles after longer trips, or at the end of a day, should go through a deeper clean, and car hire vehicles must go through a similar deep clean on return.
16.4. Such deep cleans may use a fumigator/ozonator, and for multi-day trips (non-self-drive) one must be provided per night away. Otherwise all mats and loose items must be removed and cleaned and disinfected and all surfaces inside and outside well cleaned with a suitable disinfectant and use of a disposable cleaning cloth is recommended for this.
16.5. Surfaces which must be sanitised include: • Door handles
• Roof above handles
• Grab handles
• Inner door handles & releases
• Window switches
• Door pockets
• Seatbelts & clips
• Seat adjustment buttons
• Steering wheel, horn & control stalks
• Dashboard & air vents
• Power buttons
• Gear shifts – full length
• Multimedia screens
• Heating controls
• Gloveboxes & storage compartments
• Cupholders
• Rear-view mirrors
• Interior lights
• Grab handles
• Keys
• Headrests
• Seat pockets
• Rear central tabs
• Fuel caps
• Wheel valves
• Boot lids & close buttons
• Parcel shelves
• Boot floor tabs
• Bonnet lids
16.6. Cleaners must wear gloves, and can wear disposable aprons, gowns or boiler suits.
16.7. Where a cabin air filter is used for cleaning air inside the vehicle consider changing this filter more frequently
16.8.1. Roll bars and handles – to be wiped after each trip or each drink/meal stop on a trip
16.8.2. Binoculars – not to be shared and to be wiped frequently by guests with wipes provided
16.8.3. Portable food and drink containers – to be cleaned with surface disinfection after each use, and thoroughly at the end of trips
16.8.4. Change to disposable ponchos, or guest to be allocated their own poncho for duration of stay and industrial clean after each use
16.8.5. Food service protocols e.g., separate portions/snack packs, disposable cups, and utensils (Section 13), as well as distancing and sanitising and surface cleaning apply.
16.8.6. The passenger seat next to the guide can be apply.
16.8.7. Unconnected individuals should have empty seats between them.
16.8.8. No other capacity limits apply to open vehicles.
16.9. Other Vehicle Considerations
16.9.1. On-board toilets should be closed on short trips. If on-board toilets are open, they should be thoroughly cleaned with surface sanitiser every two hours. Sanitiser must be provided inside and passengers (and staff) must be asked to wipe taps, and handles after use, as well as sanitise hands after they complete wiping
16.9.2. In larger vehicles, drivers and guides to use a PA system, microphone, megaphone or quietvox system to communicate with passengers to avoid turning, shouting etc., and to enable them to be heard through Perspex or similar protective shields
16.9.3. All vehicles should have clear entry and exit procedures, with GVPCs entering one at a time, asked not to touch seat backs, take up seats one at a time, etc.
16.9.4. Disposable headrests should be replaced after each trip or re-usable washable headrests used
16.9.5. Bus and coach air-conditioners can be modified to include HEPA air purifiers (similar to plane systems), which will reduce the ability of the virus to circulate inside the vehicle
16.9.6. In smaller vehicles, open windows must be encouraged when weather permits, to allow air circulation
16.9.7. The vehicle industry may set up or utilise certified “Central COVID-19 Sanitisation Centres” for vehicles which will offer third party deep decontamination for vehicles


17.1. Staff Areas & Rosters
17.1.1. Staff areas are just as important for sanitising and physical spacing as public areas, and protocols for staff apply to temporary, parttime, and out-sourced staff working on the premises, as well as third-party delivery staff
17.1.2. In order to manage staff teams, and address PPE requirements and allocation of staff to shifts, businesses should identify working areas and rank then as high, moderate and low risk areas based on the type of job/activities and levels of contact with GVPCs and other staff
17.1.3. At risk staff members, i.e., those who are older or have co-morbidity conditions, should be given special consideration. Rosters can be adjusted so older/compromised staff work in low risk areas, or on reduced shifts and there should be enhanced standard operating procedures for at risk workers including more PPE such as visors
17.1.4. For accommodation establishments, consideration can be given to having staff stay in hotels to avoid public transport risks. Rosters can also take into consideration staff travelling at non-peak times to reduce public transport risks
17.1.5. Staff should be allocated to separate shifts or shift teams per area or function and changes to teams should be avoided. This allows for mitigation if a staff member tests positive, as only one staff team will be required to isolate. Staff in teams should work, eat and arrive separately so there is no cross-contamination between teams
17.1.6. Shifts may be staggered slightly (e.g., 10-minute intervals) to avoid queues at staff entrances and congestion in locker rooms/changing rooms, and to stagger mealtimes. Locker/change room times should be scheduled to allow for smaller groups at any one time in the rooms
17.1.7. A similar increase in sanitising and surface cleaning in all staff areas as in public areas is required, plus the same schedules for completion to indicate sanitising has occurred. Any scanners – e.g., fingerprint scanners, clocking-in machines etc., must be wiped frequently as part of the surface-sanitising schedule or disabled. Lockers also need to be sanitised after each shift by each staff member before they leave. There must be adequate facilities for the washing of hands with soap and clean water and only paper towels should be provided in staff ablutions for drying hands
17.2. Staff must hand sanitise or wash hands before and immediately after entering the work premises or vehicle, after changing into uniforms, after meal breaks, after using lockers and bathrooms, and frequently while on shift, particularly after touching items or surfaces.
17.3. Staff uniforms may be reduced in complexity and limited to simple items, for instance caps, scarves and ties can be omitted.
17.4. Correct uniform change and uniform laundry procedures must be followed. Staff who care for their own uniform or work clothes at home, need to be trained and assisted to sanitise uniforms correctly. If possible, it is preferable that uniforms be cleaned at an in-house or outsourced laundry, where they can be properly cleaned on deep high temperature cycles and steam press or heat ironed.
17.5. Staff kitchens, canteens, and bathrooms must be operated under the same hygiene, sanitising and spacing standards as guest restaurants (see sections 12, 13 and 14) and facilities. Similarly, the same standards will apply to service elevators as guest elevators.
17.6. Staff Arrival and Screening
17.6.1. It is important to ensure that staff information is recorded and kept up-to-date including full name, ID/Passport no., cell no., nationality, nature of position (temporary, part- / fulltime), and relevant medical history regarding chronic or other conditions. Staff must be asked to inform HR/management if these change. It will be explained that these steps are for their own protection. Other staff information such as contact details, physical address, who they live with, next of kin etc., must be up-to-date
17.6.2. On arrival staff must undergo a screening and sanitising process including spraying or wiping shoes, clothes, handbag, and cell phone and face mask before or just after entry. Walk-off mats can also be implemented at entrances
17.6.3. All staff members will have their temperature checked on arrival and before departing and answer screening questions or complete a screening form. The screening must ascertain whether they have any of the observable symptoms associated with COVID-19, namely fever, cough, sore throat, redness of eyes or shortness of breath (or difficulty in breathing), and ask if they have additional symptoms ie body aches, loss of smell or loss of taste, nausea, vomiting, diarrhoea, fatigue, weakness or tiredness
17.7. Staff transport vehicles must adhere to the same protocols as GVPC vehicles wto sanitising, cleaning, capacity, entry and exit, driver interaction etc.
17.8. Where outsourced workers are concerned, the outsource company must ensure similar staff records are kept and must ensure their staff follow all standard operating procedures. They must also assist in keeping the same staff on the same shift or team, and in identifying at risk workers for additional attention.
17.9. HR policies must be updated to reflect all the changes due to the COVID-19 operating environment.


18.1. Most of the staff procedures and PPE requirements apply to offices.
18.2. As with office based staff in other industries, if people can work from home this will be encouraged as far as possible.
18.3. Office staff shifts will be staggered and teams/shifts reduced to limit the number of staff in offices.
18.4. Desks and chairs will be removed, spaced apart or taped off to ensure proper distancing and spacing, with Perspex or similar shields used to separate facing workstations and nearby workstations if required. Superfluous items will be removed from desks to limit surfaces and items for sanitising.
18.5. Regular hand sanitising for all employees and regular sanitisation of surfaces (as per section 11.6) will be implemented and no-touch refuse bins will be used for all waste and for sanitising wipes.
18.6. Where equipment e.g. headsets, PCs, desks, telephones are used, these will be dedicated to one staff member and there will be no hot-desking.
18.7. All operations, i.e. consultations/bookings/enquiries, will be by telephone or on-line with no walk-ins.
18.8. Ventilation will be maximised via windows or airconditioning.
18.9. The DoEL guidelines for offices being work-place ready in the COVID era will be followed.


19.5.1. Where possible, GVPCs with symptoms should stay in a room that has further reduction of softs and reduced movables/surfaces and be served by designated, low-risk, staff only with additional PPE e.g. visors or other eye protection, gowns, gloves (discarded after each contact) used
19.5.2. The GVPC will be required to isolate, i.e., not participate in activities, take meals in their room, etc. Temperature should be recorded three times a day. If symptoms are severe, worsen or persist more than one day, a medical professional should be consulted
19.5.3. Based on the medical professional’s recommendation the GVPCs should either be:
• Referred for a COVID-19 test
• Examined (in room, or using safe transport to a GP) by a GP
• Recommended to continue self-isolating – with or without medication
• Referred directly to a hospital for admission
19.5.4. Diagram 1 below, depicts the above and the steps to be taken thereafter
19.5.5. Guests in isolation should preferably be in designated rooms, single occupancy and no shared bathrooms
19.5.6. Rooms and vehicles used for transport of or accommodating for suspected or confirmed COVID-19 cases and areas known to have been utilised by the GVPC concerned, should undergo a decontamination deep clean. Where confirmed cases are concerned, an outside service provider can be used to ensure effective decontamination
19.5.7. Your business may be informed through tracing services that a GVPC who previously visited, stayed or was transported has tested positive, in which case the same decontamination cleaning processes must be adhered to for rooms, vehicles and areas the GVPC used
19.5.8. A room or vehicle can also be left unutilised (out of order) for five to seven days before cleaning, to allow any traces of the virus on surfaces to die, and then non-professional services can conduct cleaning. Vehicles can also be parked in the sun, as heat is understood to hasten the demise of the virus
19.5.9. COVID-19 designated parking areas for parkingoff, and designated cleaning bays, should be used for vehicles with possible contamination
19.5.10. When caring, serving or cleaning for or after a suspected or confirmed case of COVID-19, biohazard disposable waste bags, boxes and containers must be used for waste and all soiled /dirty items including used PPE, which is going for cleaning or disposal
19.5.11. Where a GVPC who has been travelling on a trip in a vehicle or staying in a facility, tests positive, the staff who have interacted with the GVPC or cleaned the relevant room or vehicle and the rest of any travel group they are travelling with, must go into 10-day selfisolation at home or in an accommodation establishment
19.6. Monitoring Staff with Symptoms
19.6.1. If feasible, when a business re-opens, all staff should be tested for COVID-19 and for COVID-19 antibodies before returning to work. Any staff members who test positive cannot return to work until they have isolated for 10 days (as per the procedure for staff who are positive – please see Diagram 2 below). If staff have antibodies this should be noted on their file and they can be considered lower risk, and possibly assigned to care for potential COVID-19 cases when these present
19.6.2. Any staff member with a temperature or showing COVID-19 symptoms must not work and must be asked to self-isolate. If the worker is already at work, the staff member should immediately be isolated and provided with a FFP1 surgical mask. If they show symptoms before a shift they should not start and should not enter the premises
19.6.3. Where practical, staff should self-isolate at home, with regular check-ins on progress and status from a HR/COVID-19 senior person from the business. Businesses may support suspected COVID-19 staff with accommodation provision in their own designated isolation rooms preferably on one floor or in one block, or with isolation accommodation sourced for this purpose. If the staff member will not be isolated on the premises, then transport should be arranged for the staff member to be transported in a manner that does not place other workers or members of the public at risk either to be self-isolated or for a medical examination or testing
19.6.4. The senior manager on duty responsible for COVID-19 health and safety must be involved in the decision and processes to deal with any staff member showing symptoms at any stage.
19.6.5. Staff members with symptoms should be monitored as per the Diagram 2 below. The business should assist and advise the staff member when to seek medical support. Testing should be done wherever possible to confirm status
19.6.6. Where a staff member is confirmed positive for COVID-19, all staff on that members’ shift team must self-isolate for 10 days. In the event that testing becomes widely and easily available all such staff members should be tested. COVID-19 free staff, or staff who have isolated for 10 days can return to work. In addition, the DoH and the DoEL must be informed.
19.6.7. The business must investigate the compliance with protocols related to the employees’ work role and place, and identify whether there were failings or gaps that need to be addressed and review its risk assessment to ensure that the necessary controls and PPE requirements are in place.


20.1. Goods Receiving/Loading Bays
20.1.1. Delivery people on the premises should be kept to a minimum. Less suppliers, less supplier deliveries and drivers and less off-loading staff entering the premises limits COVID-19 transmission risks
20.1.2. Runners/off-loading members of your own staff are preferable to handle deliveries
20.1.3. Staff members manning the loading and offloading should wear shoe protection/gum boots, protective boiler suits or gowns, and wash hands frequently between and before and after each delivery or offload
20.1.4. All goods must be fully sanitised at a station at the loading bay before entering the stores and refrigerators and spray sanitisers are recommended
20.1.5. The entire area, and all its surfaces should be sanitised at regular intervals
20.1.6. Vendors should be advised on how you will accept goods and how their staff should arrive with necessary protective gear
20.1.7. Any supplier who enters any business premises must have their temperature checked, be screened for COVID-19 symptoms, be entered into a register of visitors and undergo sanitising in an identical procedure to staff and must wear a face mask
20.2. In-House Laundry
20.2.1. All staff working in in-house laundries must be trained on COVID-19, using Diagram 3 below for on- premise laundry
20.2.2. Before entering the laundry, any laundry attendant must ensure that their hands are washed properly and then sanitised
20.2.3. Laundry attendants must dress in PPE:
• Gloves
• Mask
• Boiler suit
• Shoe coverings are optional
20.2.4. Before any equipment is used, or on opening the laundry in the morning, a laundry attendant must sanitise and wipe down all surfaces. It is important that the washing machine doors inside, outside and the door handle is sanitised. The ironer is to be sanitised avoiding the belts. The tumble dryer is to be sanitised
20.2.5. The soiled linen trolley must be washed with soap and water and then sanitised
20.2.6. The soiled linen received from the rooms in bags is to be opened one bag at a time and sorted into towelling and linen. Do not open all bags at once but only enough to fill the washing machines
20.2.7. The soiled linen is then placed in the washing machine and washed at the correct setting and temperature. There are to be no short cuts and the laundry attendant must be made aware to use the correct setting and not bypass any wash process
20.2.8. Whilst the linen is being washed, the soiled linen bins are to be washed and sanitised. Bins used for soiled linen may NOT be used for clean linen
20.2.9. Whilst the washing process is taking place, the linen attendant should wash and sanitise the floor with a disinfectant
20.2.10. When the wash process is finished, the linen attendant must remove PPE and place the gloves, mask and shoe covering into a biohazard box or suitable sealable receptacle and the overall into a laundry bag for washing. A new clean mask should be put on
20.2.11. Only once all potentially contaminated PPE is removed and hands washed and sanitised, may the laundry attendant open the washing machine and proceed to place the clean linen into clean and sanitised laundry bins to be transferred to the tumble dryer or ironer for drying and ironing
20.2.12. It is suggested that linen changes are not all on the same day to avoid back log in the laundry
20.2.13. The washing machine area is a PPE ZONE all other areas are non-PPE ZONES and under no circumstances may the linen attendant enter a non-PPE zone wearing contaminated PPE
20.2.14. It is suggested that the floor is painted or marked with tape to identity PPE zone/dirty linen zone and the clean linen/reduced PPE zone. If PPE is worn into the clean linen area cross contamination is very possible
20.2.15. Clean linen and towels are then placed in the clean linen store
20.2.16. After all washing, ironing and folding is complete the laundry is to be sanitised working from the far section of the laundry to the exit door. A bucket of disinfectant and bleach is to be placed at the door to sanitise the mops and cloths at the end of the shift
20.3. Outsourced Laundry
20.3.1 All off-premise laundries are to guarantee to industry partners that they are compliant in terms of SANS 10146 by way of a letter to various partners on request.
20.4. Conferences, Functions & Exhibitions
20.4.1. It is likely that the holding of conferences and functions will be subject to regulations with respect to holding any events and the size of events. Under level 2 regulations, conferences, meetings, exhibitions and weddings/functions for up to 50 persons are allowed.
20.4.2. In the event that meetings, conferences and functions, of any size, can be held, the extensive WHO guidelines, which include a comprehensive risk assessment framework will be used. It has a template with eight areas of risk mitigation and 49 possible risk mitigation steps in total, which enables detailed risk mitigation strategies to be developed
20.4.3. Conferences, meetings, exhibitions, weddings and functions will be operated on a similar basis to other public areas and restaurants, with revised floor plans and reduced capacities (50%), or ensuring 1.5-metre distance between persons (see Section 12)
20.4.4. Arrival areas, and tea breaks / cocktail / foyer areas will be demarcated with grids, bollards, tapes, etc., for spacing and queue management
20.4.6. Microphones and podiums must be sanitised after use by each person
20.4.7. Seats must be designated for each day of the meeting, and delegates may not change seats
20.4.8. Where persons are delivering speeches, presentations, or training, and wearing a face mask is not feasible, distance between persons to be increased to 2.5 metres
20.4.9. Food service will follow the food service protocols (see Section 13)
20.4.10. Sanitising and hygiene will follow all the procedures in Section 11, and Section 16, for staff areas
20.4.11. Only individual water and individual mints etc., will be provided, i.e., not in containers or bowls
20.4.12. Any pens and papers provided will be on request, and delegates will be told to keep any such pens and papers in their possession. Any pens left will be wiped or disposed of, and paper left will be disposed of.
20.5. Gyms, Spas, Shops & Kids Play Areas
20.5.1. Spas
• Change rooms, lockers, and keys will be cleaned and sanitised after every guest use
• Bathrobe and towels will be places in the lockers on demand only, ensuring unconnected guest are using 2 meters spaced lockers
• Therapists will wear face masks and protective visors dependent on the treatment
• Between each treatment all non-porous tools will be cleaned with soap and warm water and then all tools will be sprayed with disinfectant spray
• All bottles and product containers must be wiped down with a 70% alcohol solution at the start and end of each day, and after use by each customer
• Spacing between Manicure and Pedicure workstations in line with the social distancing guidelines of 1.5 meters
• Basin areas must be cleaned after each use, and at the end of each day
• Workstations must be cleaned and sanitised after each use
• Guests must shower before each body treatment/service
• Treatments will be assessed and certain treatments such as facials may be temporarily discontinued
• Spas, i.e., hair dressing, facial and nail treatments, and massages, may operate under level 2 regulations
• Saunas, and steam rooms must remain closed under current regulations
• Staff PPE will include gloves, discarded after each treatment
• Extra precautions to be implemented:
• Treatment rooms and nail stations must be sanitized at the start of the day and after each treatment, replacing all linens with freshly laundered items
• The number of blankets, towels etc in use to be minimized to reduce surfaces, and maximise use of disposable paper or similar coverings for beds and seats
• Spa linens and towels to be replaced after each treatment and washed, and paper towels replace any shared towels
• Spa linen will be washed either by a professional laundry that adheres to SANS 10146 or on premise following the guidelines as set out above, all Spa linen will be washed at a minimum of 70 degrees using the correct detergents
20.5.2. Shops
• Shops can operate, but it is suggested to reduce stock on display where possible to reduce surfaces. All other protocols must be observed
20.5.3. Gyms
• Gyms may operate under level 2 regulations with a maximum of 50 persons using a gym at any time. For smaller gyms a capacity assessment might determine a lower than 50 person limit to ensure distancing, of 1.5 meters for low intensity activity and 2 meters for high intensity activity, is adhered to
• A person undertaking vigorous activity is not required to wear a face mask during such activity, provided that the distance of two meters apart is maintained;
• Posters must be displayed in fitness centers and gyms to explain the physical distancing required and when masks may be removed
• Windows of gyms should be open, and/or effective air conditioning must be operating which delivers outside air at a minimum rate of 10 litres per second per person (as per SANS 10400). Air conditioning systems must operate before opening and after closure for as long as is practically possible
• Establishments should consider providing alternatives, i.e., running or walking routes, identifying steps for exercise etc.
20.5.4. Kids Play Areas & Games rooms
• These will be closed, or open with limited static equipment which is spaced. Staff must be on hand to clean equipment frequently
20.5.5. Food Deliveries
• Ensure that an area is demarcated for the collection of orders for delivery, that is separate from the place where food is prepared
• Ensure that a contactless pick-up zone is designated for customers whose orders are ready to be collected
• Ensure that all customers are informed that they must wear a face mask when accepting orders, and sanitise hands after accepting the package
• The name and address of the deliveree must be recorded
20.5.5. Other
• Night clubs and child minding facilities, bars etc., will be closed until regulations allow operation
• Theatres and cinemas can operate for 50 patrons or fewer. All such premises must be deep-cleaned before opening, and before and after use, and any equipment and tools must be cleaned regularly
• Concerts and entertainment events may be held for up to 50 people as long as they comply with the Safety at Sport and Recreational Events Act, 2010 (Act No. 2 of 2010) for venues that have a capacity of 2000 or more and with all municipal by -laws applicable
• All relevant protocols apply to theatres, cinemas, concerts and entertainment events ie guest screening and information, physical distancing, PPE for staff and guests, hand sanitizing, and sanitizing of all surfaces
• Guest screening at concerts and events must include screening questions for additional symptoms namely body aches, loss of smell or loss of taste, nausea, vomiting, diarrhoea, fatigue, weakness or tiredness
20.6. Attractions
20.6.1. Attractions include, but are not limited to theme parks, amusement parks, water parks, family entertainment centres, zoos, aquariums, museums, science centres, nature and game reserves, national parks and other entertainment and cultural attractions. Many attractions function in the same way as larger stores, and following all the GVPC recording, sanitising and hygiene, spacing, PPE etc., protocols, can allow safe operation. Similarly, shop and food-service protocols can be followed where these apply
20.6.2. Attractions must reduce or manage capacity to allow for appropriate social distancing and seating positions in rides and attractions will be controlled by employees
20.6.3. Exposure time in attractions is limited as guests generally move throughout their experience and are not sitting in a single location for an extended period and a large percentage of attraction attendance is made up of family members and others who live in the same home and thus do not need to be physically distanced from each other
20.6.4. The extra protocols that attractions will put in place are:
• Where possible advance bookings will be taken to manage capacity.
• Where advance bookings are not possible, attractions may create limited timed entry tickets e.g. morning vs afternoon.
• Attractions may institute a one way system through their venue to increase and maintain physical distancing
• Queue management will be practiced where required
• Low touch and contactless payments will be facilitated where possible
• Some areas and some attractions may not open if minimum physical distancing measures are not able to be put in place
• Some touch elements of interactive attractions may be disabled, or sanitising wipes will be made available for staff or GVPCs to wipe the touch screens or buttons.

20.6.5. Enclosed and confined attractions: e.g. funiculars, cable cars, wheels and escape rooms:

• Clear markings on the floor for physical distancing measures
• Sanitisation between trips
20.6.6. In smaller cabins family groups to be seated together only
20.7. Guided Activities
20.7.1. Adventure activities generally take place in outdoor environments and can be carried out safely with the above protocols, provided the following conditions are also adhered to:
20.7.2. Safety Equipment
• All safety equipment used during the activity shall be thoroughly cleaned and sanitized after every use
20.7.3. Staff PPE
• Water activities, where the wearing of a face mask may create a safety risk, are only permitted to operate provided they can ensure social distancing boundaries of 1.5m are maintained between unconnected individuals while on the water
• Visors/safety glasses are to be worn by guides in instances where they are likely to be in close proximity to guests for short periods of time (e.g. instructing guests on correct use of safety equipment, fitting life jackets or harnesses, etc.)
20.8. Caravan and Camping
20.8.1. Camp sites that offer small stands (less than 12m x 12m) will keep one stand open between two stands
20.8.2. Not more than 1 family (up to six persons) per caravan/camping stand
20.8.3. Communal bathrooms will be limited as to how many camping/caravan GVPC groups can use them, and either one family/ friend group is allocated to bathrooms, or in the case of large facilities, toilet cubicles, shower cubicles and basins are allocated to specific groups, with clear signage by group name on doors, walls and above basins
20.8.4. Guests maintain and clean their bathroom/ablution facilities themselves during their stay
20.8.5. Small communal kitchens should be designated for use for one camping/caravan GVPC group only, and this may be on different days to allow access for more than one group over a few days
20.8.6. Large communal kitchens can be designated into two or more separate areas, at least 1.5m apart, each dedicated to one GVPC group, and if necessary, a limit of two people per group in the kitchen can be used to reduce contact risks.
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